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Thank you for shopping at Maisha Toy. We deliver toys safely and quickly across Bangladesh.
1. Delivery Charges & Time
Delivery Area
Delivery Charge
Estimated Time
Inside Dhaka
80 BDT
2-3 working days
Outside Dhaka
150 BDT
3-5 working days
Delivery times are estimates and begin after your order is confirmed. Delays can happen because of public holidays, bad weather, hartal or courier issues, and we will keep you updated.
2. Cash on Delivery (COD)
Cash on Delivery is available. You can inspect the parcel at the time of delivery and pay the product price plus the delivery charge to the delivery person in cash. Please keep the exact amount ready if possible.
3. Order Confirmation
After you order through our website or WhatsApp, our team will contact you by phone or WhatsApp to confirm your name, delivery address, phone number and order details. Orders are dispatched only after confirmation. Please provide a correct and complete address and an active phone number.
4. Order Tracking
Once your order is handed to the courier, we will share the delivery status or tracking information through WhatsApp or SMS where available.
5. Failed or Refused Delivery
If you are unreachable, give an incorrect address or refuse a correctly delivered order without a valid reason (such as damage or a wrong item), we may cancel the order and may ask you to pay the delivery charge before placing future orders.
6. Pickup from Shop
You are welcome to collect your confirmed order from our shop: 52/C, Nurjahan Road, Mohammadpur, Dhaka. Please contact us on +8801910277100 before visiting.
7. Contact
Questions about delivery? WhatsApp or call +8801910277100 or email info@maishatoy.shop.
đ Return & Exchange Policy
We want every child to enjoy their toy. If something is not right, we will make it right.
1. 7-Day Replacement Guarantee
If you receive a damaged or defective toy, you may request a replacement within 7 days of receiving your order.
2. How to Request a Replacement
Contact us on WhatsApp +8801910277100 or email info@maishatoy.shop within 7 days of delivery.
Send your order number or name, clear photos or a short video showing the damage or defect.
Our team will review your request and reply as soon as possible.
3. Conditions
The toy must be reported within 7 days of delivery.
Keep the toy, its accessories, original packaging and the invoice or order details.
The problem must be a manufacturing defect or damage that happened before or during delivery.
4. What Is Not Covered
Damage caused by misuse, dropping, water, rough play, or normal wear and tear.
Toys that have been altered, repaired by others or used against the instructions.
Batteries and consumable items, unless they arrived defective.
Change-of-mind returns for toys that are in perfect condition (these are accepted only at our discretion).
5. Replacement or Refund
Approved items will be replaced with the same product. If the same product is out of stock, we will offer a similar toy of equal value, store credit or a refund. We bear the delivery cost of replacing a confirmed damaged or defective item.
6. Wrong Item Received
If we sent you the wrong item, please tell us within 7 days and we will arrange the correct one.
Last updated: October 2026. Maisha Toy ("we", "us", "our"), located at 52/C, Nurjahan Road, Mohammadpur, Dhaka, respects your privacy. This policy explains what information we collect, how we use it and the choices you have when you visit our website or order from us.
1. Information We Collect
Order information: your name, phone number, email address, delivery address and the items you order.
Communication data: messages you send us through WhatsApp, phone, email or our website.
Technical data: basic information such as IP address, browser type, device and pages visited, collected through cookies and similar technologies.
2. How We Use Your Information
To confirm, process, deliver and support your orders.
To contact you about your order, delivery, replacements or customer-service questions.
To improve our website, products and services.
To prevent fraud and meet legal obligations.
To send offers or updates only if you have agreed to receive them. You can opt out at any time.
3. WhatsApp Orders
When you tap "Order on WhatsApp", WhatsApp opens with a pre-filled message about the product. Messages you send are handled through WhatsApp and are subject to WhatsApp's own terms and privacy policy. We use your messages only to serve your order and enquiries.
4. Sharing of Information
We do not sell your personal information. We share it only with trusted parties needed to serve you, such as couriers and delivery partners, payment or mobile-banking providers (if used), website hosting and technical service providers, and authorities when required by law of Bangladesh.
5. Cookies
Our website uses cookies to keep your cart working, remember your preferences and understand how the site is used. You can disable cookies in your browser, but some features, such as the shopping cart, may not work properly.
6. Data Security & Retention
We take reasonable steps to protect your information from loss, misuse or unauthorised access. No method of transmission over the internet is completely secure. We keep order records only as long as needed for business, accounting and legal purposes.
7. Children
Our toys are for children, but our website and ordering service are intended for parents, guardians and adults. We do not knowingly collect personal information directly from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
8. Your Rights
You may ask us to access, correct or delete your personal information, or to stop marketing messages, by contacting us at info@maishatoy.shop or +8801910277100.
9. Changes
We may update this policy from time to time. Changes take effect when posted on this website.
10. Contact
Maisha Toy ¡ 52/C, Nurjahan Road, Mohammadpur, Dhaka ¡ +8801910277100 ¡ info@maishatoy.shop
đ Terms of Service
Last updated: October 2026. By visiting this website or placing an order with Maisha Toy (52/C, Nurjahan Road, Mohammadpur, Dhaka), you agree to the following terms.
1. About Us
Maisha Toy is a children's toy shop in Bangladesh. You can reach us at +8801910277100 and info@maishatoy.shop.
2. Products & Prices
We try to show product images, descriptions and prices accurately. Prices are in Bangladeshi Taka (ā§ŗ BDT) and may change without notice. Colours may look slightly different on screen. If a price or description is found to be wrong, we may correct it and contact you before processing your order.
3. Placing an Order
You can order through the website cart or by using the "Order on WhatsApp" button. An order becomes final only after our team confirms it by phone or WhatsApp. We may decline or cancel an order for reasons such as stock shortage, incorrect information, suspected fraud or delivery limits.
4. Payment
We accept Cash on Delivery. Other payment methods, if offered, will be shown at checkout or shared during order confirmation. You agree to pay the product price and the applicable delivery charge.
Returns and replacements are governed by our Return & Exchange Policy, including the 7-day replacement guarantee for damaged or defective toys.
7. Toy Safety
Please follow the age recommendations and instructions on the product or packaging. Some toys contain small parts and are not suitable for young children. Adult supervision is recommended. Keep packaging, plastic bags and batteries away from babies and small children.
8. Acceptable Use
You agree not to misuse the website, attempt unauthorised access, submit false orders or interfere with its operation.
9. Intellectual Property
The content of this website, including the logo, text, design and images, belongs to Maisha Toy or its licensors and may not be copied or reused without permission. Brand names and characters on products belong to their respective owners.
10. Limitation of Liability
To the maximum extent allowed by law, Maisha Toy is not liable for indirect or consequential losses arising from use of this website or products. Our total liability for any order is limited to the amount you paid for the affected product. Nothing in these terms limits any rights you have under the consumer protection laws of Bangladesh.
11. Governing Law
These terms are governed by the laws of the People's Republic of Bangladesh. Any dispute will be handled by the competent courts in Dhaka.
12. Changes to These Terms
We may update these terms from time to time. Continued use of the website after changes means you accept the updated terms.
13. Contact
Maisha Toy ¡ 52/C, Nurjahan Road, Mohammadpur, Dhaka ¡ +8801910277100 ¡ info@maishatoy.shop